|Patty giving Kate moral support at the doctor in AZ|
So my daughter Sarah, still at the house in IL, said Mom, maybe you should contact them and get this taken care of. So I did. As I work 10 hours days in AZ, I called them from my desk during a break. I called the phone number listed on the paperwork that states, "call us if you have questions". I called that 800 number and explained the situation. I explained it four different times as that is how many times I was transferred. My break is only 15 minutes, so on the fifth transfer I sat and waited for over 5 minutes for someone to pick up, then I hung up. That was probably the middle of September.
Today, September 28, I received a call from the insurance company here at my desk. They wanted to know if all my issues were resolved. I explained to her, nicely mind you, our issues and she offered to transfer me. I politely said no and hung up. I just can't wrap my brain around it.